Terms and Conditions

The Aces Pet & Working Dog Supplies

**Last Updated:** August 2026

Welcome to The Aces Pet & Working Dog Supplies. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

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1. About Us

The Aces Pet & Working Dog Supplies is a UK-based retailer supplying pet products, working dog equipment, raw dog food, treats and accessories.

If you have any questions, please contact us:

hello@theacespetshop.co.uk

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2. Orders

By placing an order, you confirm that:

* You are at least 18 years old or have permission from a parent or guardian.
* All information you provide is accurate and complete.
* You are authorised to use the payment method provided.

Once your order has been placed, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance.

We reserve the right to cancel or refuse any order where necessary.

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3. Products and Pricing

We make every effort to ensure product descriptions, images and prices are accurate.

Occasionally, errors may occur. We reserve the right to correct any errors, update information or cancel orders where incorrect pricing or product information has been displayed.

Prices are shown in Pounds Sterling (£) and include VAT where applicable.

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4. Payment

Payment must be received before goods are dispatched.

We accept secure payment through the payment methods displayed during checkout.

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5. Shipping and Delivery

Delivery times are estimates and may vary depending on stock availability and courier services.

We cannot accept responsibility for delays caused by third-party delivery companies or circumstances beyond our control.

### Raw Dog Food Deliveries ###

All raw dog food orders must be shipped using our Next Day Courier service unless you have selected our local Wednesday delivery service, where available.

Orders will be dispatched as soon as possible. With next-day delivery, you must be available to receive the items and immediately place them into a freezer upon arrival.

If you are not available to accept delivery, we will not accept returns or be held responsible for any spoilage.

As raw food is perishable:

* Someone must be available to accept the delivery.
* Couriers are unable to return raw food to their depot.
* We cannot accept responsibility for spoiled products where delivery has been attempted but nobody was available to receive the parcel.

Please ensure your delivery address is correct before completing your order.

We do not ship any orders over a weekend. Shipping is mainly Tuesday to Thursday only.

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6. Returns and Refunds

Most non-perishable items may be returned within 14 days of delivery, provided they are:

* Unused
* In their original condition
* In their original packaging

Due to hygiene and food safety regulations, we cannot accept returns of:

* Raw pet food
* Raw natural treats
* Perishable products
* Personalised or made-to-order items

Your statutory consumer rights are not affected.

Please see our Return and Refund Policy below for full details.

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7. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for details of how we collect, use and protect your personal information.

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8. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the maximum extent permitted by law, The Aces Pet & Working Dog Supplies shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.

Our total liability shall not exceed the value of the goods purchased.

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9. Website Use

You agree not to:

* Use the website for unlawful purposes.
* Attempt to interfere with the operation or security of the website.
* Copy, reproduce or distribute website content without permission.

All website content, including text, images and logos, remains the property of The Aces Pet & Working Dog Supplies unless otherwise stated.

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10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on our website and become effective immediately upon publication.

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12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

hello@theacespetshop.co.uk

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Return and Refund Policy

The Aces Pet & Working Dog Supplies

**Last Updated:** August 2026

We hope you are delighted with your purchase. If you are not completely satisfied, please read the policy below.

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1. Return Eligibility

You may return most unopened and unused products within 14 days of receiving your order.

Returned items must:

* Be unused
* Be in their original packaging
* Include all labels and tags, where applicable

The following items cannot be returned unless faulty or incorrectly supplied:

* Raw pet food
* Raw natural treats
* Other perishable goods
* Personalised or custom-made items

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2. How to Return an Item

To request a return, please email:

hello@theacespetshop.co.uk

Please include:

* Your order number
* The item or items you wish to return
* The reason for the return

Once approved, we will provide return instructions.

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3. Return Postage

Unless an item is faulty, damaged or sent in error, customers are responsible for return postage costs.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.

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4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 working days.

Original delivery charges are non-refundable unless the return is due to our error.

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5. Exchanges

If you require a different product, we recommend returning the unwanted item, where eligible, and placing a new order.

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6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.

Where appropriate, we will arrange a replacement, exchange or full refund at no additional cost to you.

Photographs may be requested to help us assess the issue.

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7. Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

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8. Contact

For all returns and refund enquiries, please contact:

hello@theacespetshop.co.uk

Thank you for choosing The Aces Pet & Working Dog Supplies.

We appreciate your custom and look forward to serving you and your pets.